Privacy Policy – Castaldi Custom

Castaldi Custom Co. (“Castaldi Custom,” “we,” “our,” or “us”) operates the website www.castaldicustom.com. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information.

By using our website, submitting a form, or opting into SMS communications, you agree to the terms described in this Privacy Policy.

1. Information We Collect
We may collect the following personal information:

Information you provide directly:

Full name
Email address
Phone number (including mobile phone number)
Company or business name
Project details and scope of work
Mailing address or job site address
Information collected automatically:

IP address
Browser type and version
Pages visited and time spent on our website
Referring website or search terms
Device type and operating system
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:

To respond to project inquiries and provide estimates
To communicate about scheduling, deliveries, installations, and project coordination
To send SMS text messages related to project updates, site coordination, submittals, delivery planning, and punch list follow-ups (only with your consent)
To process and fulfill service agreements
To improve our website and services
To comply with legal obligations
3. SMS/Text Messaging
If you opt in to receive SMS text messages from Castaldi Custom, the following applies:

We send two-way project communication messages including scheduling, site coordination, submittals, delivery planning, installation updates, and punch list items.
We do not send marketing messages, promotional offers, or cold outreach via SMS.
Message frequency varies based on active project needs.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out at any time by replying STOP to any message.
For help, reply HELP to any message, or contact us at 602-278-0054 or getaquote@castaldicustom.com.
SMS consent is not shared with third parties or affiliates for marketing purposes.

We obtain consent to send text messages through one of the following methods:

A checkbox on our website contact or quote request form where you agree to receive SMS communications
A written or verbal request from you to receive project-related text messages
Your consent to receive SMS messages is not a condition of purchasing any goods or services from Castaldi Custom.

4. Who We Share Your Information With
We do not sell your personal information to third parties. We may share your information with:

Service providers: Third-party vendors who assist with website hosting, email delivery, phone/SMS services (such as RingCentral), and business operations. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Project partners: General contractors, architects, or other parties directly involved in your project, only as necessary to coordinate and complete the work.
Legal compliance: When required by law, regulation, legal process, or government request.
We do not share SMS consent data or mobile phone numbers with any third parties or affiliates for their own marketing or promotional purposes.

5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies for:

Remembering form entries for your convenience
Analyzing website traffic and usage patterns
Maintaining login sessions for registered users
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Embedded Content
Pages on our website may include embedded content from other websites (such as videos, maps, or images). Embedded content from other websites behaves as if you visited those websites directly. Those websites may collect data about you, use cookies, and track your interaction with the embedded content.

7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related records may be retained for the duration required by applicable regulations and business recordkeeping practices. If you request deletion of your data, we will comply except where retention is required for legal, contractual, or regulatory reasons.

8. Your Rights
You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual obligations
Opt out of SMS communications at any time by texting STOP
Withdraw consent for data processing where consent is the basis for processing
To exercise any of these rights, contact us at the information provided below.

9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure.

10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:

Castaldi Custom Co.
4040 W Whitton Ave.
Phoenix, AZ 85019
Phone: 602-278-0054
Email: getaquote@castaldicustom.com
Website: www.castaldicustom.com